Chatbot is an automatic system program that helps in easy interactions with the customers and automatically assists them in their queries based on digital work and a set of predefined conditions, situations, and events.
Advantages of chatbot
- They can be proactive or reactive.
- Their responses are compatible every time.
- They can acknowledge customers rapidly.
- They can help you collect important data and understand and learn from it.
- They can be used through various mediums like SMS, live Chat, or even social media.
- Chatbot is highly accessible
- Offer 24/7 supports
Types of chat boxes
There are two types of chatbot:
- Command based or structure based
Chatbot that worked structurally, and questions are structured with the less complex answers.
chatbot that completely works based on machine learning in terms of AI.
How does chatbot help the marketer in their strategy of increasing sales?
As with the increasing technology, businesses are working more digitally than on offline activities, and hence business finds the AI work more effective and uses chatbot to make their work easier by providing all benefits of the chatbot to the customers and increasing their potential of doing successful business and increasing their sales. Moreover, AI-based chatbot technology is more powerful and effective as it enables one to initiate personalized conversational strategy, receive more satisfied customer feedback, and conduct market research and fact.
- A marketer uses chatbot as a personalized content automation process
- Chatbots can play a great role in communicating and engaging website traffic with regular and steady Chatbot conversation.
- Businesses can also conceive chatbots as great research tools. Research consumes a lot of time for any business
Hence, a chatbot designed with artificial intelligence to work efficiently not only for responding but they’re also experts in collecting information and data learning. Chatbots without AI can save businesses lots of money by finalizing hourly employees’ menial jobs once completed.
The right chatbot assistance software will enable an individual to combine real-time chat support with self-service selections and an email contact point, authorizing several support experiences according to the customer’s tendencies and the support team’s abilities.